Privacy Policy

Effective Date: January 1, 2026  |  Last Updated: March 2026

1. Introduction

Smart Blue Technology is committed to protecting the privacy and security of every individual and organization that interacts with our platform, website, and services. This Privacy Policy outlines in clear, accessible language exactly what personal data we collect, why we collect it, how we use it, and what rights you hold with respect to your information.

By accessing or using any service provided by Smart Blue Technology, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it periodically, as we may update it to reflect changes in our practices or applicable legal requirements.

2. Information We Collect

Smart Blue Technology collects information in several ways, depending on how you interact with our platform and services.

Information You Provide Directly

• Name, email address, and contact details when you register for an account or submit an inquiry
• Company name, industry, and role when completing onboarding or demo request forms
• Billing and payment information processed securely through our encrypted payment infrastructure
• Communications you send to our support or sales teams

Information Collected Automatically

• Browser type, device information, and IP address when you visit our website
• Pages visited, time spent on each page, and navigation patterns through cookies and similar tracking technologies
• Platform usage data, including features accessed, automation rules configured, and reports generated

Information From Third Parties

In certain cases, Smart Blue Technology may receive information about you from third-party integrations you authorize — such as CRM platforms, marketing tools, or analytics providers connected to your account. This data is handled with the same level of care as information you provide directly.

3. How We Use Your Information

Smart Blue Technology uses collected information for the following purposes:

• To provide, maintain, and continuously improve our platform and services
• To personalize your experience and surface features most relevant to your business needs
• To process transactions and manage billing securely
• To send important service-related communications, including updates, security alerts, and policy changes
• To respond to your inquiries and provide technical or customer support
• To analyze usage patterns and develop new product features based on real user behavior
• To comply with applicable legal obligations and enforce our terms of service

Smart Blue Technology does not sell your personal data to third parties. We do not use your information for purposes beyond those listed above without first obtaining your explicit consent.

4. Cookies and Tracking Technologies

Smart Blue Technology uses cookies and similar tracking technologies to enhance your experience on our website and platform. Cookies allow us to remember your preferences, maintain your session, and understand how our services are being used so we can improve them.

You have full control over cookie preferences. Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of some features within the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function correctly
• Performance cookies — used to understand how users interact with our services
• Preference cookies — used to remember your settings and customizations
• Marketing cookies — used to deliver relevant content and measure campaign effectiveness

5. Data Sharing and Disclosure

Smart Blue Technology does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Trusted Service Providers

We engage carefully vetted third-party providers to support specific business functions — including cloud hosting, payment processing, email delivery, and customer support tooling. These providers are contractually bound to handle your data solely for the purposes we specify and in accordance with this Privacy Policy.

Legal Requirements

Smart Blue Technology may disclose your information if required to do so by law, court order, or in response to valid requests from governmental authorities. We will notify you of such requirements wherever legally permitted.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you in advance and ensure your data continues to be protected under terms consistent with this Privacy Policy.

6. Data Security

Protecting your data is a core responsibility that Smart Blue Technology takes seriously. We implement a comprehensive set of technical and organizational measures to guard your information against unauthorized access, loss, alteration, or disclosure.

Our security measures include:

• End-to-end encryption for all data transmitted to and from our platform
• Secure cloud infrastructure with redundant backup systems
• Role-based access controls that limit internal data access to authorized personnel only
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response protocols that ensure rapid containment and notification in the event of a breach

While no system can guarantee absolute security, Smart Blue Technology continuously strengthens its defenses to stay ahead of evolving threats.

7. Data Retention

Smart Blue Technology retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized in accordance with our data lifecycle management standards.

If you request deletion of your account, we will process that request promptly and remove your personal data from our active systems, subject to any legal retention obligations.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data under certain conditions
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to certain types of data processing, including direct marketing
• Right to Withdraw Consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact our privacy team. We will respond to all verified requests within 30 days.

9. Children’s Privacy

Smart Blue Technology’s services are designed for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data from our systems.

10. Changes to This Privacy Policy

Smart Blue Technology reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform capabilities. When material changes are made, we will notify users through prominent notice on our website or via direct communication to registered account holders.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Our Privacy Team

If you have questions, concerns, or requests related to this Privacy Policy or how Smart Blue Technology handles your personal data, our privacy team is here to help. We are committed to addressing all privacy-related matters with the seriousness and urgency they deserve.

Please reach out to us through our Contact page, and clearly indicate that your inquiry relates to data privacy. We will ensure your message reaches the right team and that you receive a thorough, timely response.